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Terms of Service


These Booking Terms apply to INNit Accommodations, our officers, employees and agents (‘We’/’Us’/’Our’) and the person or legal entity making the Booking or to whom We supply services in respect of the Booking (‘You/Your’). These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing other terms. By making a Booking You are deemed to accept these Booking Terms.



Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received the deposit payment of the total price quoted if required. You must be able to enter into a legally binding contract and be over 18yrs to make a Booking. Bookings must be paid for using an acceptable and valid credit or debit card or cash we no longer accept cheques. For telephone or online bookings Your Card will be used as a guarantee to hold your booking against late cancellation/no show. Your charge will appear on your statement as INNit Rooms.



All published rates include VAT where applicable (and local taxes) at the current rate. Rates are per room per night. If You have selected supplements they will be added to the total price of the Booking. Rates do not include other costs you may choose to incur during Your stay (unless otherwise stated). Rates quoted are correct only for the specific number of guests, nights and dates shown. Should You change the number of guests, dates or room nights, then the rates are subject to change.



PLEASE NOTE we do not have a 24 hour reception and depending on season our reception may not be available and self check in may be required (please check your booking confirmation email for current rules). 

Check-in times are specified on Your Booking Confirmation. Should You wish to check-in outside of the times specified You must confirm this directly with Us by e-mail. In the event that You attempt to check-in outside of the stated times without prior arrangement, We may cancel the booking and retain any amounts We are entitled to retain as stated in the Cancellation Policy section of Your Booking Confirmation. The check-out time is also specified on Your Booking Confirmation. 

The guest must provide a valid ID card that matches the credit card from which the payment was made by uploading it to the relevant link by the day of arrival. 

Check-out is at 11:00am (GMT). Any unauthorised late check out is subject to a fee of £50 to your credit/debit card without notice. An early arrival / late check out may be pre arranged and accommodated where possible.

In the rare case that due to unforeseen circumstances we cannot deliver Your requested accommodation, you will be offered alternate accommodation within INNit Rooms for the same cost or local Guest Accommodation at a 2 or 3 star rating.



Our amendment and cancellation policy is 7 days prior to arrival. If You cancel Your Booking or part of Your Booking within this period the total that includes any supplements selected by You will be charged to your debit/credit card. To make a cancellation You must call us on +44 (0) 7401 224410 and quote Your reservation name and check-in date. Cancellation or early departure during your stay will not be eligible for refund.

If We identify a genuine technical error with the booking system’s advertised pricing and notify you of that error within 48 hours, We reserve the right to Cancel Your booking and make a full and final manual Refund. For mechanical calculations, a party may be able to set aside the contract on these grounds provided that the other party does not try to take advantage of the mistake, or ‘snatch up’ the offer (involving a bargain that one did not intend to make, betrayed by an error in arithmetic).



We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety and to enhance the comfort and well being of our guests. If you would like to check our conditions of stay please contact us. We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests. Zero Tolerance. Extra guests will be charged at 50% of the nightly rate and automatically charged to your credit/debit card.

Any damage caused by smoking or any means other than general wear and tear will be billed against the credit/debit card details provided at the time of booking, there is a minimum charge of £100.



Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages. We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us or our Our property by Your act, omission, default or neglect and You agree to indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss.

Data protection

We may process the information You provide to Us for the purposes notified by Us to the Information Commissioner. By making a Booking, You consent to this processing and retaining information.



We cannot accept any responsibility for items you may think you have left in the room. Please check the room before you leave. Items we find will be returned to you promptly upon provision of a stamped address envelope or other means of pre paid courier sent to our address.



It is illegal to smoke on our premises. If you smoke in the room we will have to deep clean the room, a fee of £150 will be charged to your credit/debit card without notice for this service. This is non negotiable.



Pets are not permitted.

The Guest Accommodation is non-smoking. For the care of future guests, if you smoke in your room a charge of will be made to your credit/debit card without prior notice for the cost of deep cleaning the room.

Parties are not accepted. If your booking is found to be for a party, your booking will not be honoured and a refund will not be made available. In case we get any complaints, a fine of £100.00 will be applied.

Check in and check out times may be altered by prior arrangement if required.

It is Your responsibility to look after your key. Alternative access cannot be gained without your key and you may be charged £50.00 for a lost key.

If you have any questions or queries, get in contact or email –



We will process the information You provide to Us in accordance with the relevant data protection legislation.  Your personal data may be transferred to Tokeet Booking System, including where necessary its subsidiaries outside of the EU.  By making a Booking, You consent to this processing of information as described above and the transfer of Your information to our software provider: Tokeet.


From 23 of March 2020, the United Kingdom entered a lockdown, prohibiting guests to stay on hotels for holiday purposes. By accepting these terms and conditions, you are confirming that the purpose of your stay in our hotels is work or education, and only for the purposes stated in the website:

The list of reasons you can leave your home and local area include, but are not limited to:

  • work, where you cannot reasonably work from home

  • accessing education and for caring responsibilities

  • visiting those in your support bubble – or your childcare bubble for childcare

  • visiting hospital, GP and other medical appointments or visits where you have had an accident or are concerned about your health

  • buying goods or services that you need, but this should be within your local area wherever possible

  • outdoor exercise. This should be done locally wherever possible, but you can travel a short distance within your area to do so if necessary (for example, to access an open space)

  • attending the care and exercise of an animal, or veterinary services

If you need to travel, walk or cycle where possible, and plan ahead and avoid busy times and routes on public transport. This will allow you to practise social distancing while you travel.

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