Privacy Policy for INNit Hotels Messaging App

Effective date: [8/09/2025]

INNit Hotels (“we”, “our”, “us”) operates this messaging application which connects with Facebook Messenger and Instagram Direct Messages. This Privacy Policy explains how we collect, use, and protect your information when you interact with us through these platforms.

Information We Collect

When you contact us through Facebook Messenger or Instagram, we may collect:

• Your public profile information (name, username, profile picture).

• Your messages, inquiries, or requests.

• Contact details you provide (e.g., phone number, email address).

• Booking-related details you share (e.g., dates, property name, room number).

How We Use Your Information

We use this information solely to:

• Respond to guest inquiries.

• Assist with reservations, check-ins, and hotel services.

• Improve our customer service and communication.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Storage & Security

• Data is processed securely via authorised systems (e.g., n8n, Zapier, and hotel management platforms).

• Access is restricted to INNit Hotels staff who need the information to provide service.

• We retain messages only as long as necessary to provide service or comply with legal obligations.

Your Rights

You have the right to:

• Request a copy of your personal information.

• Request correction or deletion of your data.

• Withdraw consent for us to store or process your information.

To exercise your rights, please contact us at:
📧 innitreservations@gmail.com

Contact

If you have any questions about this Privacy Policy, please contact us at:
INNit Hotels
Brighton, UK
📧 innitreservations@gmail.com

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